Before proceeding any products return, please read our return policy, make sure all your items ordered match the criteria mentioned before sending them to us.
magnetic-screen-door.com reserves the right to add a processing fee for returned items in case of necessity. Please feel free to contact our customer service if needed, we are at your disposal for assistance.
please exact your information when you are making an order. All size or parameter errors products by your mistakes cannot be returned, repaired and replaced. We also cannot change or cancel the order once the goods have already been delivered if mistakes not caused by us. If the phone number and shipping address offered by customer are not right, we will not be responsible for it as well. Hope for your understanding.
1.Contact customer service within 48 hours after receiving the package to request a return form. The goods and the document are to be returned within 7 days of delivery. Only items in their original state and returned with the return form will be accepted and processed.
Note: All return products without our prior opinion is not taken into account. Please contact our Customer Service if you wish to return partially or fully contained your order.
2.Mis-shipped product: if the items shipped do not match those you have ordered previously, exchange fees and transportation will be borne by us after verification. You also have the option to return these items for a full refund (processing fees and transportation included).
How to return an item
If the products have quality problem please contact Customer Service within 48 hours after receiving your order. Explain the reasons for your return, attach pictures or videos concerned. Without Customer Service’s approval, the returned goods will not be accepted or processed.
Defective products, damaged or incorrect delivery
Upon arrival of your package, we advise you to check in front of the carrier, make sure that the product was made according to your criteria and it has no damage in transiting.
You can receive a full refund if the goods are received defective or does not match what you ordered after our confirmation. If you feel that your goods have been damaged in transiting, please contact the shipping company soon, if not, you also contact us and send the proof of damaged items, once confirmed we will negotiate it with you.